At Aidfy, we value the trust and
generosity of our donors. Donations made through our platform are considered
final and non-refundable. However, we recognize that certain exceptional
circumstances may warrant refunds. This Refund Policy outlines the situations
under which a refund may be issued and the process for initiating such
requests.
Exceptional
Refund Scenarios
- Fraudulent Campaign
- If a campaign is identified as fraudulent or found to
be in violation of Aidfy's Terms of Service and no funds have been
transferred to the recipient, Aidfy may decide to refund all donations
made to the campaign.
- Unauthorized Transactions
- If a donor identifies that their donation was
initiated using an unauthorized payment method or without their consent,
they may request a refund by providing evidence of the unauthorized
transaction.
- Campaign Cancellation
- If a campaign organizer posts an update stating that
the intended purpose of the fundraising campaign is no longer feasible
and no funds have been transferred to the recipient, Aidfy may issue
refunds to donors.
- Other Exceptional Cases
- Any other claims for refunds shall be reviewed and
honored at the sole discretion of the Aidfy team, based on the merits of
the situation.
Refund
Process
- Refunds will be processed to the original payment
method used by the donor.
- The refund process typically takes 7-10 bank working
days after approval.
- To initiate a refund request, donors must contact
Aidfy’s support team with the necessary details, including transaction ID,
donor information, and a description of the issue.
Non-Refundable
Donations
Donations made outside the
exceptional scenarios outlined above are considered final and will not be
refunded. Donors are encouraged to carefully review campaign details before
making contributions.
Contact
for Refund Requests
For refund-related inquiries, donors
can contact us at:
Email: support@aidfy.org
Phone: +91-8318102197
Support Hours: Mon–Sat, 10:00 AM to 5:00 PM
By donating through Aidfy, you
acknowledge and agree to this Refund Policy.